nomor keluarFrequently Asked Questions
Users of nomor keluar ask about account setup, payment methods, game rules, and how to reach support. This page covers the questions we hear most often, organised by topic so you can find answers quickly. Each answer includes concrete steps and contact information if you need further help.
We designed this FAQ to guide you through account verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, live-dealer and football market basics, and how to manage your account. Browse by section or search for a keyword. If a question is not answered here, open a support ticket directly.
For urgent issues—like a forgotten password, a blocked account, or a payment problem—use the chat or support form instead of waiting for an email reply. Our support team is available across Jakarta, Surabaya, Bandung, Medan, and Semarang. For policy details that go beyond FAQ scope, read our terms and legal notice.
- Account and registrationverification documents, password recovery, account limits, data deletion, account closure
- Payments and transactionsdeposits and withdrawals, payment methods, fees, cashback, transaction troubleshooting
- Game rules and marketsfootball and tournament betting, live-dealer tables, odds and payouts
- Support and account careopening tickets, jurisdiction notice, language support, account security
Account and registration
We require a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or official letter). Submit clear photographs—not scans—via our app or web account. nomor keluar processes verification within one business day. If your documents are unclear or do not match your account details, we ask for resubmission. After approval, you can withdraw to DANA, e-wallet, mobile banking, local payment, online payment, or your bank account without further delays. Keep your documents current; if your address changes, update nomor keluar with new proof.
No. nomor keluar policy permits one account per person. Multiple accounts breach our terms and may result in account suspension or balance forfeiture. If you need to recover or change an account, contact support. If you have created more than one account by accident, let us know immediately and we will help you close the duplicate.
Email our data protection officer with your account username and a clear statement that you request permanent deletion. nomor keluar retains account data as required by law (normally two years for transaction history), but we delete personal information beyond the legal minimum within thirty days of your request. Deletion is permanent and cannot be undone. Residual backups may exist for business continuity, but your data is no longer available for marketing or operational use.
Log in and go to Account Settings → Account Status. Choose "Close account" or "Suspend" (temporary pause). Closing is permanent; suspension can be lifted later. Complete any pending withdrawals before closing. nomor keluar processes account closure within three business days. After closure, your data is retained per our data retention policy. If you are outside Indonesia or no longer in a supported jurisdiction, suspension is automatic until jurisdiction requirements are met again.
Click "Forgot password" on the login page. nomor keluar sends a reset link to your registered email. Open the link and create a new password. If you cannot access your email, contact our support team and provide your username and account details so we can verify your identity and send the reset to an alternative email you provide. Password reset links expire after one hour. If yours has expired, request a new one. Never share your reset link with anyone.
Payments and transactions
Log in, go to Deposit, and select your payment method. nomor keluar redirects you to the app to approve the transaction. Confirm the amount and authorize with your PIN. You are returned to nomor keluar and your balance updates instantly. No deposit fee applies; the full amount reaches your account. If the transaction fails, check that your wallet has sufficient balance and your phone number matches your nomor keluar account. For online payment, e-wallet, and mobile banking, the process is identical.
We accept local payment, online payment, e-wallet, mobile banking, local payment, online payment, and direct bank transfer to e-wallet, mobile banking, local payment, or online payment. Choose whichever suits your preference. All methods are instant or complete within one business day. No hidden fees apply. Each method is equally secure. For Liga 1 or Piala AFF season, all payment channels remain open.
Withdrawal requests are reviewed within four business hours. Once approved, funds transfer to your chosen method—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account—within one to two business days. Weekends and public holidays may add delay. nomor keluar processes withdrawals first-in-first-out. Check your account status for a real-time update. If a withdrawal has not arrived after three business days, open a support ticket with your transaction ID.
First, check that the transaction completed in your payment app (local payment, online payment, e-wallet) or bank account statement. If the charge is there but nomor keluar balance has not updated, wait up to one business day—delayed settlements happen. If your balance remains unchanged after one day, open a support ticket with a screenshot of the payment confirmation. Include your transaction ID and the time of deposit. nomor keluar support will investigate and manually credit your account if the payment is confirmed on the payment provider's side.
Every week, nomor keluar credits a small percentage of your net losses (wagered amount minus wins) back to your account as cashback. Cashback is automatically added on Monday morning based on the previous week's activity. The exact percentage varies by season and account tier. Cashback is credited directly to your balance with no wagering requirement. You can withdraw cashback anytime via mobile banking, local payment, online payment, or your bank account.
Game rules and markets
nomor keluar covers Liga 1 (Indonesian league), Piala AFF (Southeast Asian championship), Piala Indonesia, Champions League, Premier League, World Cup, and international friendlies. Markets include match winner, both teams to score, total goals, and Asian handicap. Additional coverage of MotoGP and badminton tournaments is updated on the season calendar. Live scores and match updates are refreshed in real time during fixtures.
Select a table (blackjack, roulette, baccarat, Dragon Tiger) from the Live Dealer section. nomor keluar streams the table via multi-camera HD video. Place your bet using the on-screen controls. A real dealer conducts the game and announces results. You can chat with other players and the dealer. Minimum and maximum bets are displayed for each table. All results are recorded and you can view your history anytime. Live tables operate continuously; check the table schedule for your preferred studio.
Support and account care
Click "Help" or "Support" in your account. Describe your issue in detail and submit. nomor keluar support responds within two hours during business hours and by next business day outside hours. Provide your account username, the issue date and time, and any transaction IDs if relevant. For urgent issues (account locked, payment problems), chat is faster. Support is available across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.
nomor keluar is available only in jurisdictions where local law permits. If you are outside Indonesia, access may be blocked. When you log in, we verify your location via your IP address. If you are in a restricted jurisdiction, withdraw your balance immediately and contact support. If you relocate to Indonesia, your account reactivates automatically.
Yes. Our support team responds in English and Indonesian. When you open a ticket or chat, select your language preference. All documentation, including terms and privacy notice, is available in English and Indonesian. Guides and FAQs are primarily in English but we can translate answers into Indonesian upon request.